Terms and conditions

These terms govern the rights and obligations between the provider and the customer when services are ordered through the website douceni-jinak.cz and in the Přijímačky s Mapou app, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Czech Civil Code.

Doučení jinak s.r.o.
Company ID: 224 62 279
Registered office: Lannova 2061/8, Nové Město, 110 00 Prague 1, Czech Republic
Registered with the Municipal Court in Prague, file no. C 416686
E-mail: info@douceni-jinak.cz
Phone: +420 775 921 667

The potential analysis is a one-off online consultation lasting 60 minutes, attended by the child and the parent, and a written report sent by e-mail within one week of the consultation. For English-speaking families the consultation and the report are in English.

University counselling is a consultation with a university counsellor and a written report with a shortlist of universities, their requirements, deadlines and an action plan. The report is sent by e-mail within one week of the consultation.

Individual preparation is teaching delivered by an educational partner, one to one or in a group. It is paid for with credits from a package under article V. We suggest the subject, scope and mix of lessons, most often after the potential analysis or a consultation.

The potential analysis and university counselling can be paid for separately or with credits.

A free consultation is a short call at no charge. It is not a paid service and no order arises from it.

Services are delivered online unless expressly agreed otherwise. You need a device with an internet connection, a camera and a microphone.

Přijímačky s Mapou is a web app for parents and children, used at akademie.douceni-jinak.cz and in the mobile app from the App Store and Google Play. It is digital content not supplied on a tangible medium.

The basic version is free. The extended (unlocked) version is unlocked by a one-off payment, with no subscription, or comes free with any credit package under article V. Access is tied to the account with the e-mail address you enter when ordering and works on the web and in the mobile app. We provide it for as long as the app is in operation.

If you pay in the mobile app, the purchase goes through the App Store or Google Play. In that case the payment and any refund are handled by that store under its own terms.

The app helps with diagnosis and a preparation plan. It does not guarantee admission to any particular school or any particular exam result.

You place an order through the order form. For services you also choose the time of the consultation there. Before submitting the order you see the name of the service, package or app, its price and the details you enter, and you can correct them.

The contract is concluded when we confirm receipt of your order to the e-mail address you provided. The confirmation contains a summary of the order and these terms.

By placing an order you confirm that you have read these terms and agree with them.

A credit is a prepaid unit that you pay for in advance and use for our services. We offer packages of 8, 16, 32 and 64 credits. Current prices are on our price list (in Czech). The price shown on the day of the order applies.

Services cost the following number of credits:

• a lesson on the Czech track (50 minutes): 1 credit,
• a lesson for selective schools or the IB (50 minutes): 1.5 credits,
• feedback on IB work (Extended Essay, TOK, Internal Assessment): by the time actually spent, at the IB rate, that is 0.75 credits for every 25 minutes or part of them; we give you an estimate in advance and do not exceed it without your consent,
• a place in a group lesson (50 minutes): 0.5 credits,
• the potential analysis: 3 credits,
• university counselling: 3.5 credits.

For credits from a package you have already bought, the number of credits per service follows the terms in force on the day of purchase. Later changes do not apply to them.

Credits are added to the family's account once we receive the payment. You can use them for any of your children. Lessons can be booked up to the number of credits in the account.

The analysis with a package. If you have had the potential analysis and buy a package of 16, 32 or 64 credits, we add 3 extra credits to it, whether you paid for the analysis separately or with credits. This applies once for each analysis. You use the extra credits like any others, but they have no cash value, so they are neither refunded nor counted when money is returned.

The app with a package.Every credit package includes the extended version of the Přijímačky s Mapou app free of charge under article III. Access is tied to the family's account.

Period of use. Credits are meant to be used within 12 months of buying the package. After that we are not obliged to accept further bookings from that package. If you need the credits for longer, write to us, even after that period, and we will extend it. Instead of an extension you can also ask for a refund of unused credits under article IX. Credits therefore do not simply lapse without compensation when the period ends.

Prices are shown on the website and in the app. They are final and stated in Czech crowns (CZK). We are not registered for VAT. Any discount is shown together with the price it is derived from.

Orders on the website and in the app (services and credit packages) can be paid by card, Apple Pay, Google Pay or QR payment. The app on the web can be paid by card, Apple Pay or Google Pay, so that it unlocks at once. Payments are processed by the payment gateway in the FAPI system. We neither receive nor store your card details.

If we agree to issue you an invoice, for example for a package of lessons, you pay it by bank transfer by the due date stated on the invoice.

We confirm the consultation time and add credits once the payment is received. With a QR payment or a bank transfer, that is when the payment reaches our account.

We issue the tax document electronically and send it to the e-mail address given in the order. Customers ordering through the English form receive the document in English. If you need the document issued to a company, please write to info@douceni-jinak.cz.

You choose the time of a consultation from the available slots when ordering; lesson times are agreed with you. We accept changes and cancellations of consultations and lessons no later than 24 hours before the start, by e-mail or by phone. In that case no credit is used, and if it has already been deducted, we return it to the account.

If you cancel later or do not attend, the service is considered provided and the credit is used. The same applies if a lesson cannot take place because of technical problems on your side, such as the connection or the device. If you tell us about the problem straight away, we will try to finish the lesson another way or at another time.

If we cancel a lesson or consultation, do not attend, or it cannot take place because of problems on our side, we offer you a new time and no credit is used. For a service paid for separately we refund the full price at your request.

We know that families have days that cannot be planned. Illness and similar situations are always resolved individually and we look for another time.

If you are a consumer, you have the right to withdraw from a distance contract within 14 days of concluding it, without giving a reason, under Section 1829 (1) of the Czech Civil Code.

By choosing a consultation time or booking a lesson that falls within that period, you expressly ask us to begin providing the service before the period ends. Under Section 1837 (a) of the Czech Civil Code, the right to withdraw ceases once the service has been provided in full. We are telling you this before the contract is concluded, that is here.

If you withdraw after the service has started at your request but before it has been provided in full, you pay a proportionate part of the agreed price for what was delivered up to the moment of withdrawal, under Section 1834 of the Czech Civil Code.

For a credit package this means that on withdrawal we refund the price you paid minus the credits used up to that point, valued at the price per credit of your package. The recalculation in article IX does not apply to withdrawal. Extra credits for the analysis are cancelled on withdrawal.

For the Přijímačky s Mapou app, by placing the order and agreeing to these terms you expressly ask for the extended version to be unlocked right after payment, before the withdrawal period ends. Please note that under Section 1837 (l) of the Czech Civil Code you thereby lose the right to withdraw. We send you a confirmation by e-mail after payment.

Send the withdrawal to info@douceni-jinak.cz, through the withdrawal form or in writing to our registered office. We return the money within 14 days of the withdrawal, by the same means we received it, unless we agree otherwise.

You can end the cooperation at any time and ask for a refund of unused credits, including after the withdrawal period. Just write to info@douceni-jinak.cz.

After the first lesson. If this is the first package your family has bought from us and you do not wish to continue after the first lesson, let us know before the next lesson. We refund all unused credits without recalculation, that is at the price per credit of your package.

In other cases we value the credits you have used at the price per credit of the smallest package they would fit into, according to the price list in force on the day of purchase, and refund the difference between the price you paid for the package and that amount. The lower price per credit in a larger package is a discount for buying a larger quantity.

Example based on the price list in force on 23 September 2026: you paid CZK 30,400 for a package of 32 credits and used 10 credits. Ten credits would fit into the 16-credit package, where a credit costs CZK 1,050, so CZK 10,500 in total. We refund CZK 19,900.

If we end the cooperation, or cannot offer you a lesson time within a reasonable period, we refund all unused credits without recalculation.

We return the money within 14 days of your request, by the same means we received it, unless we agree otherwise. Extra credits for the analysis are not refunded in money (article V).

We provide our services with professional care. If a service or the app is defective, for example it will not open or did not unlock after payment, you have the right to complain without undue delay after you discover it. Send the complaint to info@douceni-jinak.cz with a description.

We decide on the complaint without undue delay, no later than 30 days, and resolve it within the same period unless we agree on a longer one with you. Depending on the defect we will offer a remedy, in particular providing the service again, completing the report, or a reasonable discount.

Disagreement with the recommendations in the report is not a defect. We do not guarantee admission to any particular school or any particular exam result, and no such promise is part of any of our services.

The written report from the potential analysis or from university counselling is intended for you and your child. You may share it with anyone involved in the preparation, for example the school or a tutor.

The report, the app, the tests, the worksheets and other materials are copyrighted works. Public distribution, sale or publication without our consent is not permitted.

You may use the app for yourself and your child. Please do not share your login with other families.

We process personal data to the extent necessary to provide the service and to meet our legal obligations. The details are in our privacy policy.

Part of the analysis is a conversation with the child. We inform the legal guardian about how it went and what came out of it. We do not publish data about a child and do not pass it to third parties beyond what is necessary to provide the service.

A consumer has the right to an out-of-court settlement of a consumer dispute. The competent authority is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz.

Before you turn to them, please write to us. Most misunderstandings are resolved faster directly with us.

Matters not covered by these terms are governed by the law of the Czech Republic, in particular the Civil Code and Act No. 634/1992 Coll., on consumer protection.

We may change these terms. For a contract already concluded, the version effective on the day it was concluded applies. The current version is always available on this page.

These terms take effect on 23 September 2026.